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We're committed to providing a high standard of service and are keen to answer any questions you have. The best way to start your enquiry is to review our frequently asked questions. You may be able to find the answer to your question straight away.
Frequently asked questions
Question: One of our subsidiaries/branches in another African country requires financing. How can the alliance assist?
If Ecobank or Nedbank has a presence in the country where your subsidiary is domiciled, a representative of either Ecobank or Nedbank (as applicable) will be pleased to establish direct contact with your subsidiary or branch office in order to arrange a meeting for discussing the company's requirements in more detail.
Please contact the alliance office to be provided with the names and details of the relevant contact persons within your local office. The alliance office will arrange for a local incountry representative of Ecobank or Nedbank to contact your colleagues directly.
Question: My business is an existing client of Nedbank. We will shortly be establishing an office in an Ecobank country, which will require a banking account and incountry transactional banking services. Can you assist me?
Please contact your local Nedbank relationship banker who will refer your request to the alliance office. An alliance representative will contact you to guide you through the process of opening a bank account with the most conveniently located branch of Ecobank in the country in which you are interested.
The alliance office will be your single point of contact, ensuring a seamless level of service throughout this process. Once the account has been opened, the alliance office will introduce you and your colleagues to your new relationship banker at Ecobank, who will manage and take care of your local company's banking requirements.
The alliance office will also notify your Nedbank relationship banker in South Africa that the Ecobank account has been opened.
Question: I am a retail client of Ecobank. As I will shortly be travelling to South Africa on a temporary work assignment, I will require a banking account in South Africa. Will the alliance be able to facilitate this process?
Please contact your local Ecobank relationship banker who will refer your request to the alliance office. An alliance representative will contact you to guide you through the process of opening a bank account with the most conveniently located branch of Nedbank in South Africa.
The alliance office will be your single point of contact, ensuring seamless service throughout this process. Once the account has been opened, the alliance office will introduce you to your new relationship banker at Nedbank, who will manage and take care of your banking requirements in South Africa.
The alliance office will also notify your Ecobank relationship banker that the Nedbank account has been opened.
Question: As the Regional Treasurer for Africa, based in South Africa, I am responsible for centrally managing the cashflows of our subsidiaries in various countries within the alliance footprint. Can the alliance facilitate this process for me?
By subscribing to NedTreasury clients will be able to view daily balances and statements from their local incountry banking accounts across the alliance footprint. NedTreasury is Nedbank's web-based, electronic Payments Management Channel that provides integrated access to Nedbank foreign and treasury domestic products on a single platform. This effectively means that Nedbank clients will be able to view all their Ecobank accounts on this platform and, similarly, that Ecobank clients will be able to view their Nedbank SA account.
Contact your Nedbank relationship banker or the alliance office for more information in this regard.
Question: I am a retail client of Ecobank and a regular visitor to South Africa. Can the alliance support my banking requirements while I am in South Africa?
Yes. Any retail client of Ecobank who holds an Ecobank Regional (Debit) Card can use this card to withdraw cash at any Nedbank ATM in South Africa.
Question: Our company in South Africa is planning to expand into other African countries. Are there any exchange control implications or requirements that need to be addressed?
Please contact the alliance office, which will introduce you to a specialised adviser within Nedbank's exchange control team. This person will be able to advise you and provide the necessary assistance in ensuring compliance with any exchange control requirements governing your specific investment or expansion plans.
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